General Terms of Use

Publisher: VenteGrid · Service: MonGerant

Version: 1.0

Effective: 13 August 2026

Intended for: business customers only

Authoritative version: the French text alone is binding

In plain words

MonGerant is a professional tool. It is not intended for consumers.
Your credentials are in your keeping. What is done with your account is deemed to be done by you.
We do everything reasonably within our power to keep the service available and secure. We do not guarantee that it will be uninterrupted or free of defects: nobody can guarantee that.
Your data belongs to you. Export it regularly.
MonGerant records what you enter. It does not check, validate or certify your tax, accounting or filing obligations: those remain entirely yours.
Our liability is capped at what you have paid us.

This summary is provided for convenience only. Only the full text below is binding, and only in its French version.

1. Purpose

These General Terms of Use (the "GTU") set out the conditions under which VenteGrid makes the MonGerant software available to its users, and the rules those users undertake to observe.

They apply to every form in which the Service is provided: the online application at app.ventegrid.com, applications installed on a computer, tablet, phone or till, and any module, interface or ancillary service supplied by VenteGrid.

Financial terms (prices, term, invoicing, termination) are set out in a separate document: the General Terms of Sale and Subscription (the "GTS"). The GTU and the GTS together form the agreement. Where they conflict on a financial matter, the GTS prevail; on a matter of use, the GTU prevail.

2. Definitions

VenteGrid: the publisher of the Service, identified in the Legal notice.
Service or MonGerant: the point-of-sale, stock, purchasing, customer and staff management software published by VenteGrid, in all its versions and on all media.
Customer: the individual or legal entity, acting in the course of a business activity, who subscribes to or uses the Service.
User: any individual accessing the Service through an account opened by or for the Customer, including its employees, staff, contractors and agents.
Account: the named space giving access to the Service.
Customer Data: all information entered, imported or generated by the Customer and its Users in the Service, including products, stock, sales, purchases, customers, suppliers, employees and commercial documents.

3. Acceptance

Accessing the Service, creating an Account, installing an application or simply using the Service constitutes full and unreserved acceptance of these GTU.

The Customer represents that it has the capacity and authority to subscribe to the Service and to bind the entity on whose behalf it acts. It undertakes that all its Users will comply with these terms and is answerable for their acts as for its own.

These GTU prevail over any conflicting document issued by the Customer, including its general purchasing conditions, whenever brought to VenteGrid's attention. No special condition applies without VenteGrid's express written acceptance.

4. Business customers only

Key clause

The Service is designed, marketed and made available exclusively to business customers acting in the course of a commercial, industrial, craft, professional or agricultural activity.

It is neither intended nor offered to consumers. By subscribing, the Customer represents that it acts for business purposes and acknowledges that consumer protection rules do not apply to the relationships governed by these terms.

The Customer further acknowledges that it is an informed professional in its own field, that it has received from VenteGrid all information needed to assess whether the Service suits its needs, and that it has been able to evaluate the Service before committing, in particular through a demonstration and the free trial period.

5. Access and technical requirements

Access to the Service requires the Customer to have, at its own cost and under its sole responsibility: compatible equipment, suitable electrical power, sufficient internet connectivity where the feature used requires it, and the necessary third-party software (operating system, browser, printer or barcode scanner drivers).

VenteGrid is not responsible for the equipment, networks, telecom operators, internet service providers, electricity suppliers and third-party hardware on which access to the Service depends, nor for their failures, whatever their duration and consequences.

Connection, communication, electricity and equipment costs remain payable by the Customer.

6. Accounts and credentials

The Customer is solely responsible for opening, configuring, assigning and closing its Users' Accounts, and for the rights and permissions it grants them.

Keeping of credentials

Credentials and passwords are strictly personal and confidential. The Customer keeps them safe and forbids their sharing.

Any operation carried out through an Account is deemed to have been carried out by its holder and under the Customer's responsibility. VenteGrid is not liable for the consequences of the disclosure, loss, theft or misuse of credentials, nor for the acts of a User, an employee, a former employee or a third party who has obtained access to an Account.

The Customer undertakes to inform VenteGrid without delay of any unauthorised use it becomes aware of, to change the relevant passwords immediately, and to deactivate the Accounts of persons who have left its business.

The Customer warrants that creating its Users' Accounts and processing their data comply with applicable regulations, in particular employment law and personal data protection law, and that it has carried out the notifications and formalities incumbent on it in that respect.

7. Prohibited uses

The Customer and its Users shall not, directly or indirectly:

use the Service for unlawful or fraudulent purposes or contrary to public policy, in particular to conceal transactions, falsify records, launder money, finance illegal activities, or sell goods whose sale is prohibited or regulated without holding the required authorisations;
reproduce, copy, modify, adapt, translate, decompile, disassemble or attempt to access the source code of the Service, save within the strict mandatory limits permitted by applicable law;
circumvent, attempt to circumvent or test security measures, carry out penetration testing, vulnerability scanning, automated scanning or any reverse engineering without VenteGrid's prior written consent;
access data or accounts not intended for them, or use the Service in a way liable to impair its operation, security or availability for other customers;
extract, reuse or scrape by automated means all or part of the Service, its interfaces or its databases;
resell, sublicense, rent out, make available to a third party or operate the Service for the benefit of third parties, in any form, without VenteGrid's prior written consent;
develop, directly or through an intermediary, a competing product or service from the access obtained to the Service;
introduce into the Service unlawful, defamatory or abusive content, content infringing third-party rights, or malicious software;
impersonate a third party or falsely claim a connection with VenteGrid.

The Customer remains solely responsible for the lawfulness, accuracy, relevance and updating of the Data it enters, and for the use it makes of the results produced by the Service.

8. Suspension and termination

VenteGrid may suspend access to the Service, in whole or in part, immediately, without notice and without compensation, where:

the Customer or a User breaches any obligation under these terms, in particular article 7;
a sum falls due and is not paid, under the conditions of the GTS;
use is liable to impair the security, integrity or availability of the Service, the data or the systems of VenteGrid or of its other customers;
a competent administrative or judicial authority so requires;
there is reasonable suspicion of fraud or unlawful use.

Suspension does not suspend the Customer's payment obligations. Where circumstances permit, VenteGrid informs the Customer and states what is expected for restoration.

In the event of a serious or persistent breach, VenteGrid may terminate the agreement as of right, eight (8) days after a formal notice has remained without effect, or immediately where the breach makes continuing the relationship impossible. Termination for the Customer's fault gives rise to no refund and is without prejudice to any damages VenteGrid may claim.

9. Availability of the Service

Best-efforts obligation

VenteGrid uses reasonable technical and human means, consistent with the state of the art and proportionate to the nature of the Service, to keep it accessible and continuous.

This is a best-efforts obligation, expressly excluding any obligation to achieve a specific result. VenteGrid does not guarantee uninterrupted operation, absence of error, or any given availability rate, and gives no service level commitment carrying penalties, save under a written, specific agreement expressly described as such.

Access may be interrupted or degraded, without this constituting a breach by VenteGrid or giving rise to compensation, in particular in the event of:

scheduled maintenance, announced within a reasonable time where possible, or emergency maintenance;
updates, corrections or changes to the Service;
failure or interruption of a network, telecom operator, internet service provider, host or third-party service;
power cuts or unstable electricity supply;
cyberattack, intrusion attempt, saturation or denial of service;
a security measure made necessary by an established or imminent risk;
an event of force majeure within the meaning of article 19.

Offline features, where they exist, depend on the Customer's equipment. Later synchronisation of data entered offline requires that the equipment be in working order and reconnected: VenteGrid does not guarantee the recovery of data left on equipment that is lost, stolen, damaged or reset.

10. Security

VenteGrid implements reasonable technical and organisational measures to protect the Service and the Customer Data against unauthorised destruction, loss, alteration, disclosure or access, including encryption of communications, access segregation and logging of sensitive operations.

What security cannot be

These measures are a best-efforts obligation. No information system is impregnable. VenteGrid does not guarantee that the Service will be free of vulnerabilities, nor that it will withstand every attack, present or future.

VenteGrid is not answerable for breaches originating, in whole or in part, in the Customer's equipment, networks, software, settings or practices, in the disclosure of credentials, in the act of a User or an employee of the Customer, or in the fault of a third party.

The Customer undertakes, for its part, to keep its equipment up to date, to protect it with antivirus software and screen locking, to use strong and distinct passwords, and not to leave a session open unattended.

In the event of a personal data breach liable to affect the Customer, VenteGrid informs it within a reasonable time after becoming aware of it and provides the relevant information, in accordance with the Privacy Policy.

11. Customer Data and backups

Customer Data remains the exclusive property of the Customer. VenteGrid holds no right over it other than the strictly necessary right to host, process and return it for the purpose of performing the Service, and to use it in anonymised and aggregated form for statistical and Service improvement purposes, with no possibility of re-identification.

VenteGrid carries out regular backups at a frequency it determines. Those backups serve the general continuity of the Service.

The Customer's own copies

Backups made by VenteGrid do not relieve the Customer of making its own copies. It is for the Customer to export its data regularly using the export functions provided and to keep those exports on a medium under its own control.

VenteGrid is not liable for data loss where the Customer has not carried out those exports, nor for loss resulting from a deletion, modification or manipulation performed from one of the Customer's Accounts.

Deletions carried out by the Customer within the Service are final. VenteGrid is not required to restore data deleted by the Customer, and may charge for any exceptional restoration work at its rates in force.

The return of Data at the end of the agreement is governed by the GTS.

12. Regulatory, tax and accounting compliance

Key clause

MonGerant is a management tool. It records, computes and returns the information the Customer enters or imports into it.

MonGerant is not certified accounting software, nor a tax filing tool, nor tax, accounting, employment or legal advice. VenteGrid does not warrant that the Service, or the Customer's use of it, complies with the accounting, tax, customs, employment, sector-specific or invoicing obligations applicable in the country where the Customer operates, nor with changes to them.

It is for the Customer alone to know the obligations incumbent on it, to verify that the Service meets them, to check the accuracy of documents produced before issuing or filing them, and to seek the advice of a qualified professional. Rates, statements, numbering and document formats result from configuration carried out by the Customer or on its instructions.

The Customer alone deals with its own customers, suppliers, employees and public authorities, and holds the authorisations and licences its business requires.

13. Changes to the Service

The Service evolves continuously. VenteGrid may at any time, without this giving rise to compensation, add, modify, reorganise or remove features, and change interfaces, technologies and technical requirements.

Where a change permanently removes a substantial feature used by the Customer, the Customer may terminate its subscription under the conditions of the GTS, with no compensation other than a pro rata refund of the prepaid, unused period. This is its sole remedy in that respect.

The Customer undertakes to install the updates made available to it. VenteGrid does not maintain earlier versions and disclaims all liability arising from the use of an obsolete version.

14. Support

VenteGrid provides support under the conditions and hours stated on the website or in the plan subscribed. Support is provided in French and English, through the announced channels, and is a best-efforts obligation.

Included support does not cover: training, data migration, bespoke configuration, work on the Customer's equipment, networks or third-party software, or the resolution of incidents not originating in the Service. Such work may be carried out on a quotation.

15. Intellectual property and licence

The Service, its source code, interfaces, databases, documentation, trade marks and every element composing it remain the exclusive property of VenteGrid. The agreement transfers no intellectual property to the Customer.

VenteGrid grants the Customer, for the term of the subscription and for the territory of its operations only, a personal, non-exclusive, non-transferable and non-sublicensable right to use the Service, limited to its own needs and to the number of Users, sites and workstations subscribed.

That right ends as of right on expiry or termination of the subscription, for whatever reason. The Customer then ceases all use of the Service and uninstalls the applications installed on its equipment.

Suggestions, feedback and feature requests submitted by the Customer may be freely used by VenteGrid, with no consideration and no claim of rights by the Customer.

Unless the Customer objects in writing, VenteGrid may cite its name and reproduce its sign as a commercial reference.

16. Scope of warranties

Key clause

To the fullest extent permitted by applicable law, the Service is provided as is and as available.

VenteGrid gives no warranty, express or implied, other than those expressly stated in these terms. In particular, and without limitation, the following are excluded: any warranty

that the Service is fit for a particular purpose or for the Customer's specific needs;
that it is entirely free of error, defect or interruption;
as to the accuracy, completeness or relevance of the results, computations, statistics and documents produced from data entered by the Customer;
of any gain, saving, commercial performance or operating result whatsoever;
of compatibility with any given third-party equipment, software or service.

No information, oral or written, obtained from VenteGrid or its staff creates any warranty not stated in these terms.

VenteGrid does warrant that it holds the rights necessary to grant the right of use under article 15, and will take over the Customer's defence in the event of a third-party claim based on infringement of an intellectual property right by the Service itself, provided the Customer informs it without delay, leaves it exclusive conduct of the defence and of any settlement, and cooperates with it. This warranty does not apply where the claim results from an unauthorised modification of the Service, from use not compliant with these terms, or from combination with elements not supplied by VenteGrid. In that context VenteGrid may, at its option, obtain the right to continue use, replace or modify the disputed element, or terminate the agreement and refund the prepaid, unused portion of the subscription, which shall be the Customer's sole remedy.

17. Limitation of liability

Key clause

VenteGrid may be held liable only on the basis of proven fault directly attributable to it, and only for direct, personal and certain loss suffered by the Customer.

Indirect loss is expressly excluded from any compensation, including: loss of turnover, profit, margin or expected saving; business interruption; loss of customers, contracts, orders or opportunity; harm to image or reputation; commercial loss; loss, alteration or disclosure of data; the cost of reconstituting data; the consequences of claims brought against the Customer by third parties, including its own customers, its employees and public authorities; and reassessments, fines, surcharges and penalties of any kind.

Cap. In any event, and for all losses and all triggering events taken together, VenteGrid's total aggregate liability under the agreement is limited to the lower of: the total sums actually received by VenteGrid from the Customer during the twelve (12) months preceding the triggering event, or 1,000,000 FCFA.

Where the Customer uses the Service free of charge, in particular during the trial period, VenteGrid's liability is excluded to the fullest extent permitted by applicable law.

Statutory reservation. The above exclusions and limitations do not apply in cases of wilful misconduct, gross negligence, personal injury, or where applicable law mandatorily prohibits them. They apply to the fullest extent that law permits.

The Customer acknowledges that VenteGrid's prices were set in consideration of this allocation of risk, which is a decisive condition of its undertaking, and that coverage of greater risks is a matter for the Customer's own business insurance.

VenteGrid is in no case liable for: data entered, imported, modified or deleted by the Customer or its Users; management decisions taken in the light of information returned by the Service; disputes between the Customer and its employees, customers, suppliers or partners; the operation of third-party services, hardware and networks; or the Customer's use of the Service in breach of these terms.

18. Customer indemnity

The Customer indemnifies VenteGrid, its representatives, staff and subcontractors against any claim, action, complaint, proceedings or award, and against reasonably incurred defence costs, brought by a third party (including its own customers, employees and partners, and any administrative or judicial authority) and arising, in whole or in part, from:

Data introduced into the Service by the Customer or its Users;
use of the Service not compliant with these terms or with applicable regulations;
the Customer's breach of its legal obligations, in particular accounting, tax, employment or data protection obligations;
commercial documents issued by the Customer using the Service.

VenteGrid will inform the Customer of any such claim and may, at its option, join in the defence or entrust its conduct to the Customer at the Customer's expense.

19. Force majeure

Neither party may be held liable for a failure to perform its obligations where that failure results from force majeure, meaning any event beyond its reasonable control making performance impossible or manifestly excessive.

The following are treated as such, without limitation: natural disasters, fires and floods; epidemics and health measures; war, acts of terrorism, riots, civil unrest and social movements; decisions and orders of public authorities, including restrictions, suspensions or shutdowns of internet or telecommunications access; strikes, including internal ones; prolonged power cuts and electricity failures; failures of telecom operators, internet service providers, hosts, payment operators or third-party service providers; cyberattacks, including denial of service and ransomware, and vulnerabilities affecting third-party components; and inability to obtain equipment.

The affected obligations are suspended for the duration of the event. If it lasts more than sixty (60) days, either party may terminate the agreement by written notice, with no compensation on either side, sums due for work already performed remaining payable.

20. Time limit for claims

To the fullest extent permitted by applicable law, any claim or action by the Customer relating to the Service or the agreement must be brought within twelve (12) months of the triggering event, or of the date on which the Customer became or should have become aware of it, failing which it is time-barred.

Any dispute concerning an invoice or an operation recorded in the Service must be notified in writing within thirty (30) days, failing which it is deemed accepted.

21. Amendments

VenteGrid may amend these GTU to reflect changes in the Service, its technology, its organisation or applicable regulations.

The applicable version is the one published on the website at the date the Service is used. Any substantial change is notified to the Customer by email or by a notice displayed in the Service, at least thirty (30) days before it takes effect.

Continued use of the Service after that date constitutes acceptance. A Customer who rejects the new version may terminate its subscription under the conditions of the GTS; this is its sole remedy.

22. Miscellaneous

22.1 Severability

If any provision of these terms is held void, unwritten or unenforceable by a court or competent authority, in particular by reason of a mandatory rule of the law of the country where the Customer operates, that provision shall be deemed struck out or, where the law permits, reduced to the maximum permissible extent, without affecting the validity of the remaining provisions, which shall remain in force. The parties shall endeavour to replace it with a valid provision of equivalent economic effect.

22.2 No waiver

VenteGrid's failure to rely on a breach, or its tolerance of a situation, constitutes neither a waiver of the provision concerned nor a waiver of the right to rely on it later.

22.3 Entire agreement

The GTU, the GTS, the Privacy Policy and any special conditions signed between the parties express the entirety of their agreement and supersede all prior exchanges, quotations, presentations, correspondence and statements on the same subject.

22.4 Assignment

The Customer may not assign or transfer the agreement without VenteGrid's prior written consent. VenteGrid may assign the agreement to any company in its group or in connection with a merger, contribution or transfer of business, to which the Customer hereby consents.

22.5 No partnership

The parties are independent contractors. These terms create no company, agency, franchise or relationship of subordination between them.

22.6 Evidence

Records, connection logs and electronic records kept by VenteGrid under reasonable security conditions are admissible as evidence between the parties and constitute proof, unless the contrary is shown, of the operations carried out and the consents given electronically.

22.7 Notices

Notices are validly given by email to the address on the Customer's Account, and to [email protected] for VenteGrid. The Customer undertakes to keep that address up to date.

23. Governing law and disputes

Key clause

Governing law. These terms are governed by Cameroonian law and by the Uniform Acts of OHADA, excluding any conflict-of-laws rule designating another legal system and excluding the Vienna Convention on Contracts for the International Sale of Goods. This choice applies whatever the country from which the Service is used, subject only to mandatory rules from which no derogation is possible.

Mandatory amicable step. Before any contentious proceedings, the more diligent party shall notify its dispute to the other in writing, setting out its grievances and its claim. The parties then have thirty (30) days from that notice to attempt an amicable settlement. This attempt is a condition of admissibility of any action on the merits; courts seised before it expires must declare the action inadmissible, save for protective or urgent measures.

Jurisdiction. Failing amicable settlement within that period, exclusive jurisdiction is granted to the courts having subject-matter jurisdiction in Cameroon, notwithstanding several defendants, several claims, third-party proceedings or urgent proceedings, and including for protective, summary or ex parte proceedings.

The parties agree that this jurisdiction clause is concluded between businesses and is a decisive condition of their undertaking.

Only the French version is authoritative. This translation is provided for convenience and may not be relied on to interpret its meaning.

A question about these terms? Write to [email protected].